MagicJack: It’s at once an interesting concept — the promise of never paying a monthly phone bill again, “just $19.95 a year” with many of the benefits offered by your local Bell but without all the additional fees and fanfare to which we’ve all grown so accustomed.
And from what I read, the FREE local calling, long distance (to the US and Canada), voice mail, caller ID, three way calling, directory assistance call waiting, etc. ARE there. Plus, it couldn’t be easier: you plug the USB device into a free port on your laptop, plug your phone into MJ, and then make your calls.
And at the time of this writing, they are offering a 100% Risk-free 30 Day Trial of the device.
Well the numbers are certainly impressive. Sarah Reedy of Telephony Online reports that the company is selling around 8,000 devices per day and has experienced 25% week-over-week growth since it first came onto the VoIP scene in September. Those numbers certainly aren’t anything to scoff at, and if the promise and infrastructure hold true the company could be seeing even better days as the consumer base ramps up.
But after a few minutes researching I find myself landing on pages such as the Rip-off Report, where dissatisfied users are declaring privacy issues such as MagicJack redistributing personal information or that Magic Jack is forcing users to leave their computers on 24/7 for service (well, duh). The next click lands me at PC Magazine’s Discussion forum where a couple of users take it upon themselves to post an entire conversation with one of the customer service representatives. Here’s an excerpt:
Nicole: May I know why the magicjack doesn’t work please?
Nicole: Could you please be more specific.
Dean : I have already explained that. Give me the return information.
Dean : I will not ask for the return information again.
Dean : I have attempted to return your product in good faith and have been meet with nothing less than bs.
Nicole: Please give a moment please I will try to check your chat history if what is really the reason because I really don’t
Dean : Stop the bs
So what’s the rub? Are the complaints enough to keep me away from trying this thing? Maybe. Or maybe I need to hear more information from users who love MagicJack and just can’t live wthout it…
Here’s a video response from a Magic Jack owner:
For another look, check out dtvconverterboxes for an in-depth review of the Magic Jack. Also check out this review that takes the Magic Jack through its paces.